Shipping & Returns
SHIPPING POLICY
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from EthelCarrie.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Ethel x Carrie DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed. After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
RETURN & EXCHANGE POLICY
Effective as of June 1, 2020
**NO REFUNDS**
We offer EXCHANGES ONLY in perfect condition of the same item ONLY. ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
​
-
You may exchange merchandise within 5 business days of receipt of purchase.
-
The shipping and handling fees are non-refundable.
-
Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. If an item is out of stock there can be no exchange or return under any circumstances.
​
**PLEASE READ CAREFULLY OVER OUR ITEM DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH**
We DO NOT accept exchanges on any white items, t-shirts, swimwear, bodysuits, leggings or accessories/bags. All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!
(Any custom looks are FINAL SALE)
Please email us FIRST to initiate a return. Please DO NOT return any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Please note that the customer is responsible for any and all return shipping costs.
ORDER PROCESSING:
All orders are processed, verified, and shipped within 5-7 business days or sooner.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.